Naqad.pk

Return Policy

Read Naqad.pk Return Policy to understand our return procedures & requirements and make sure your item is eligible for return or not.

You can notify within 5 days if you want to return your product. It means that if you received your delivery parcel on the 5th of a month then you can return it till the 10th of that month. If the product you want to return meets the below mentioned criteria, your return can be initiated by calling us at 0321-18-18-381 which is available 24/7

 Conditions for Returns

  1. The product should be unworn, unused, unwashed and with none flaws. Fashion products will further check if they fit and can still be considered to return. If a product is came to us in bad condition, we tend to reserve the right to send it back to you.

  2. Original tags, warranty card & user manual should be include the product

  3. The product should be returned if it is in the original and undamaged packaging or box. Tape or stickers should be on product packaging box.

Process of Return a Product

·         Call us at 0321-18-18-381 to create your return request

·         Go to Return Form http://www.naqad.pk/index.php?route=account/return/add  & Fill the Return Form and then submit it

·         Pack your Naqad.pk delivery parcel carefully, with the product in the original and undamaged

Packaging as delivered to you

·         Drop your parcel to Near TCS point.

 Categories that comes under Return Policy

 Category                                              Fashion

Return Duration                               7 working days

Returnable Products:

Clothing, Apparel, Bags & Shoes                products can return.

Note:

Custom made items, women's & men's innerwear, Eyewear, jewelry & watches related products are not returnable.

Category                                              Appliances         

Return Duration                               7 working days

Returnable Products:

Large & Small Appliances

Note:

Large & Small Appliances products can only replace not return.

Category                                              Home & Living  

Return Duration                               7 working days

Returnable Products:

Home Decoration & Home storage supplies products are returnable

Note:

Kitchen & Dining products can only replace not return.